Our aim is to provide a first-class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you would like to raise your concerns, we ask that you inform us in writing to allow us to investigate further.
I would also like to take the opportunity to apologise on behalf of the company and hope we are able to restore your faith in us.
Our details are as follows:
Hawks Head Office
34 High Street
Sunninghill
Ascot
Berkshire
SL5 9NE
And/or by email at: complaints@hawksproperty.com
In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
The Property Redress Scheme
We are members of The Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint. In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member’s internal complaints procedure and remain dissatisfied with the Member’s response. The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.
In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form. The Property Redress Scheme contact details are as follows:
Web: www.theprs.co.uk
Email: complaints@theprs.co.uk
By post at:
The Property Redress Scheme
Premiere House, 1st Floor
Elstree Way
Borehamwood
WD6 1JH
Kind regards
Hawks
Hawks | Ascot & Sunninghill
34 High Street
Sunninghill
Ascot
Berkshire, SL5 9NE
Tel – 01344 870100
Hawks | West London
11 Albany Parade
High Street
Brentford
London, TW8 0JW
Tel – 0208 568 2342
Hawks | East London
71 – 73 West Ham Lane
Stratford
London
E15 4PH
Tel – 0203 002 6769
Hawks | Customer Care & Property Management
11 Albany Parade, High Street
Brentford
London, TW8 0JW
Tel – 0208 579 9191
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